MASAKALI STUDIO

Shipping, Returns, Exchanges & Refund Policy

At MASAKALI, we want you to enjoy a smooth and confident shopping experience. Every order is handled with care, and our team is here to help if you need assistance with your purchase.

1. Shipping & Delivery

  • Free Shipping Across India on eligible orders.

  • Orders are generally dispatched within 24–48 hours, subject to product availability and exceptional circumstances.

  • Delivery timelines may vary depending on your location and courier partner.

  • Once your order is shipped, tracking details will be shared so you can follow your delivery.

2. Size Exchange Policy

We understand that choosing the right size is important. Please check the size chart on the product page before placing your order.

If you ordered the wrong size:

  • If you selected the wrong size while placing your order and wish to exchange it, an exchange may be requested within 7 days of delivery.

  • A ₹150 reverse pickup charge will be payable by the customer for eligible exchange requests of this kind.

  • Exchanges are subject to product verification and stock availability.

  • Please contact our support team before initiating an exchange and wait for instructions.

If we sent the wrong size:

  • If the size delivered does not match the size mentioned in your order confirmation, please contact us within 7 days of delivery.

  • Share your order number and clear photos of the product and size label.

  • Once verified, we will arrange an appropriate resolution without charging you the ₹150 customer-requested exchange pickup fee.

3. Returns & Refunds

We want every Masakali purchase to be a good experience.

  • We do not offer returns or refunds for change of mind or personal preference when the correct product and ordered size have been delivered.

  • If you ordered the wrong size, please refer to our Size Exchange Policy above. Eligible exchanges are subject to availability and the applicable ₹150 reverse pickup charge.

  • If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and supporting photos or videos.

  • Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange or refund, as applicable under the circumstances and law.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection laws.

4. How to Request an Exchange or Report an Issue

  1. Contact our customer support team within 7 days of delivery, wherever applicable.

  2. Share your order number and clear photos or videos showing the issue.

  3. Our team will review the request and confirm the next steps, including any applicable pickup charges.

  4. Please wait for confirmation before sending or handing over the product for pickup.

Products must be made available for inspection and pickup as instructed by our team. Requests will be assessed based on the nature of the issue, product condition and applicable consumer-protection requirements.

5. Customer Support

Need help with sizing, shipping or an existing order? We’re happy to assist.

When contacting us about an existing order, please keep your order number handy so we can assist you more efficiently.

Thank you for choosing MASAKALI – Feel Free Like A Bird.